Question 1

How much does a website cost with faez.ai?

Accepted Answer

Our packages start at SAR 665 for Starter, SAR 1,000 for Growth and SAR 1,800 for Pro. After a free call you get a fixed quote, so the price is agreed before any work starts.

Question 2

Which package is right for my business?

Accepted Answer

Starter suits a simple site in one language with up to 5 pages. Growth is our most popular choice for bilingual sites with bookings or enquiries, and Pro covers larger sites or an online store with up to 50 products.

Question 3

How long does it take to build my website?

Accepted Answer

Starter sites are delivered in 7 to 10 days, Growth in 2 to 3 weeks and Pro in 3 to 4 weeks. Larger custom builds usually take 6 to 12 weeks, and your quote states the exact timeline.

Question 4

Will I own my website, domain and accounts?

Accepted Answer

Yes. The domain, hosting, analytics, Google Business Profile and code are all set up in your name from the start. If you ever leave us, nothing needs to be transferred because it is already yours.

Question 5

Can you build my site in both Arabic and English?

Accepted Answer

Yes, and properly. The Arabic version gets a true right to left layout, its own keyword research and a native review, not a machine translation pasted into an English design. Bilingual sites start from the Growth package.

Question 6

Are there any monthly fees?

Accepted Answer

Our packages are a one time payment. Your ongoing costs are your domain, hosting and any third party subscriptions such as a Shopify plan, paid directly in your name, plus an optional care plan if you want us to look after the site.

Question 7

Can you build an online store that accepts mada, Apple Pay, Tabby and Tamara?

Accepted Answer

Yes. Our Pro package includes a store on Shopify, Salla, Zid or WooCommerce with up to 50 products and local payments such as mada, Apple Pay, Tabby or Tamara. We also add WhatsApp ordering and chat.

Question 8

Can you guarantee my business will rank first on Google?

Accepted Answer

No, and nobody can honestly promise that. We build a fast, well structured site with proper Arabic and English SEO, then show you real progress in Search Console. SEO results usually take 3 to 6 months.

Question 9

What can AI automation actually do for my business?

Accepted Answer

It can answer common questions on WhatsApp or your website, take bookings, qualify leads, send reminders and update your CRM or invoices without manual work. We start with the tasks that take your team the most time.

Question 10

Do you work with businesses outside the UAE?

Accepted Answer

Yes. Our studio is in Dubai and we work with clients across Saudi Arabia, Qatar, Kuwait, Bahrain and Oman. Projects run remotely through video calls, WhatsApp and a live preview link, so your location makes no difference.

Question 11

Can you redesign my current website without losing my Google rankings?

Accepted Answer

Yes. We map your existing pages, keep or redirect every URL that matters, carry over titles and content that already rank, and check Search Console after launch. That is how a redesign keeps the traffic you have already earned.

Question 12

How do we get started?

Accepted Answer

Book a free 30 minute call and tell us about your business and goals. We send a fixed quote within two working days, and work starts once you approve it and pay the first milestone.

Question 13

What affects the price of a website?

Accepted Answer

The main factors are the number of pages, one or two languages, custom design versus a template, store features, and integrations such as bookings, payments or a CRM. Your fixed quote lists exactly what is included.

Question 14

Is the quote really fixed, or can the price go up later?

Accepted Answer

The quote is fixed for the scope it describes. If you later ask for something outside that scope, we price it for you first, and nothing is added to your bill without your approval.

Question 15

Do your prices include VAT?

Accepted Answer

No. Package prices exclude VAT, which is added to your invoice where it applies. They also exclude your domain, hosting and third party subscriptions.

Question 16

Can I pay in dirhams or US dollars instead of riyals?

Accepted Answer

Yes. Prices are listed in Saudi riyals, and you can pay in AED or USD at the fixed exchange rate. Invoices can be issued in SAR, AED or USD.

Question 17

How are payments split?

Accepted Answer

You pay in milestones that we agree in your quote, so payments follow the progress of the work. You can pay by bank transfer or card.

Question 18

Are the domain and hosting included in the price?

Accepted Answer

No. Your domain and hosting are bought in your own name and paid directly to the provider. We recommend suitable options, tell you the cost before you buy and set everything up for you.

Question 19

Can I start with Starter and upgrade later?

Accepted Answer

Yes. You can start small and add a second language, booking flows, a blog or a store later. We build on what you already have and quote only the upgrade.

Question 20

How many revisions do I get, and what if I need more?

Accepted Answer

Starter includes 1 revision round, Growth 2 and Pro 3. A round is one combined list of changes after you review the preview, and if you need more rounds we price them before doing them.

Question 21

Are there hidden costs I should know about?

Accepted Answer

No hidden costs from us. The only costs outside your quote are VAT where it applies and services you pay for directly, such as your domain, hosting, a Shopify plan, paid plugins or WhatsApp message fees from Meta. We go through these on the call.

Question 22

How do you price a custom platform or web app?

Accepted Answer

Custom builds such as Next.js sites, web apps, portals and integrations are quoted separately after a scoping call. We define the features, milestones and timeline in writing, then give you one fixed price.

Question 23

How much does an AI automation or WhatsApp agent cost?

Accepted Answer

AI automations are quoted after a free call, because the cost depends on the channels, languages and systems involved. The Pro package already includes an AI chat assistant trained on your FAQs.

Question 24

Is the Shopify, Salla or Zid subscription included?

Accepted Answer

No. Platform plans are paid directly to Shopify, Salla or Zid from your own account. We help you choose the plan that fits your store size and budget.

Question 25

What do you need from me before you start?

Accepted Answer

Your logo, any brand colours, the text or rough notes for each page, photos if you have them, and access to any existing domain or site. We send a simple checklist after you approve the quote.

Question 26

What are the three design directions?

Accepted Answer

On custom design packages we show you three different visual directions for your homepage before building the rest. You pick one, or combine the parts you like, and we carry that direction across the whole site.

Question 27

Can I see the website while you are building it?

Accepted Answer

Yes. From week one you get a live preview link that you can open on your phone or laptop at any time. You see real progress, not just screenshots at the end.

Question 28

Do you write the content for my website?

Accepted Answer

We can write or edit your page copy in Arabic and English, starting from your notes and a short interview. How much writing is included is set out in your quote.

Question 29

What if I do not have good photos?

Accepted Answer

We can use licensed stock photos that suit your business, or your own photos if you have them. If a photo shoot would make a real difference, we tell you exactly what to capture.

Question 30

I do not have a logo yet. Can you help?

Accepted Answer

Yes. We can design a simple logo as part of your project, or quote a fuller brand identity separately. Either way, you receive the files and own them.

Question 31

Which languages do you use for calls and messages?

Accepted Answer

We work in English and Arabic, by video call, WhatsApp and email. You choose whatever is easiest for you and your team.

Question 32

Will you train me to update the website myself?

Accepted Answer

Yes. We walk you through editing text, images and products before handover. The Pro package also includes a recorded training video you can share with your team.

Question 33

What happens if I am late sending content or feedback?

Accepted Answer

Your launch date moves by the same amount of time. We send friendly reminders so the project keeps moving.

Question 34

How quickly will I receive a quote?

Accepted Answer

Within two working days of our free call. The quote sets out the scope, price, milestones and delivery date in plain language.

Question 35

How long does it take to set up an AI automation?

Accepted Answer

Most AI automations take 2 to 6 weeks, depending on how many systems need to connect. We launch one working flow first, test it with real messages, then expand.

Question 36

What happens on launch day?

Accepted Answer

We connect your domain, check every page on mobile and desktop, test forms and payments, and submit the site to Google Search Console. After that, your support period begins.

Question 37

Do you work on Gulf time?

Accepted Answer

Yes. We work on Gulf time, so calls and replies fit around your working day wherever you are in the GCC.

Question 38

Which platform will you use for my website?

Accepted Answer

Most business sites we build run on WordPress or Webflow because they are easy to edit. We recommend Shopify, Salla or Zid for stores and Next.js for custom platforms, and we explain the choice for your case.

Question 39

Can I edit the website myself after launch?

Accepted Answer

Yes. WordPress and Webflow sites are built so you can change text, images, pages and blog posts without touching code. If you prefer, a care plan lets us handle edits for you.

Question 40

WordPress or Webflow: which is better for me?

Accepted Answer

WordPress is flexible, has a huge choice of plugins and works with WooCommerce. Webflow is excellent for design led sites that need less maintenance. We recommend one based on what you need to edit and how you plan to grow.

Question 41

What is the difference between a template and a custom design?

Accepted Answer

Starter uses a premium template customised to your brand, which is fast and affordable. Growth and Pro give you a custom design with three directions, so the site is made for your business rather than adapted to it.

Question 42

Will my website work well on mobile?

Accepted Answer

Yes. Every site we build is mobile friendly, and we test it on real phone screen sizes before launch. Most of your visitors will likely arrive on a phone, so we design for mobile first.

Question 43

Can you add online booking to my website?

Accepted Answer

Yes. The Growth package includes online booking or enquiry flows, such as appointment slots for a clinic or a request form for a service business. Bookings can go to your email, WhatsApp or calendar.

Question 44

How fast will my website be?

Accepted Answer

On Growth and Pro we optimise images, code and hosting, aiming for a score of 90 or more on Google PageSpeed. A fast site keeps visitors and supports your search visibility.

Question 45

Is my website accessible to people with disabilities?

Accepted Answer

We follow core accessibility practice: readable contrast, text alternatives for images, clear headings, keyboard navigation and labelled forms. If you need a formal WCAG audit, we can quote it separately.

Question 46

Can you move my old website to a new platform?

Accepted Answer

Yes. We migrate pages, blog posts, products and images from platforms such as Wix, older WordPress themes or custom builds. We redirect old URLs so your links and rankings carry over.

Question 47

Can I have a blog on my website?

Accepted Answer

Yes. Growth and Pro include a blog that you can update yourself. Regular, useful articles in Arabic and English are one of the best ways to be found for the questions your customers ask.

Question 48

Should I use a .sa, .ae or .com domain?

Accepted Answer

A local domain such as .sa or .ae signals that you serve that country, while .com suits brands working across the GCC. We often recommend securing both and registering them in your name.

Question 49

Shopify, Salla, Zid or WooCommerce: which should I choose?

Accepted Answer

Salla and Zid are built for the Saudi market with local payments and shipping ready to go. Shopify suits brands selling across the GCC or internationally, and WooCommerce suits businesses already on WordPress. We recommend one after hearing your plans.

Question 50

Can you connect shipping with Aramex or SMSA?

Accepted Answer

Yes. We connect your store to carriers such as Aramex and SMSA through the platform's shipping apps, so rates and tracking work without manual copying. The carrier account is opened in your name.

Question 51

Can customers order through WhatsApp?

Accepted Answer

Yes. The Pro package includes WhatsApp ordering and chat, so customers can ask a question or send an order from a product page. Messages arrive in your WhatsApp Business account.

Question 52

How many products can you add to my store?

Accepted Answer

The Pro package includes setting up a store with up to 50 products. If you have a larger catalogue, we can import it from a spreadsheet and quote the extra work.

Question 53

Can I offer Tabby or Tamara instalments?

Accepted Answer

Yes. We connect Tabby or Tamara so customers can split their payments, once your business account with the provider is approved. The provider sets the eligibility rules and fees.

Question 54

Do I need ZATCA electronic invoicing for my Saudi online store?

Accepted Answer

If your business is VAT registered in Saudi Arabia, ZATCA electronic invoicing rules apply to your sales. We connect your store to a compliant invoicing or accounting tool, and your accountant confirms which phase applies to you.

Question 55

Can you move my store from another platform without losing orders and customers?

Accepted Answer

Yes. We migrate products, customers and order history where the platforms allow it, and redirect old product links. We plan the switch for a quiet time so sales are not interrupted.

Question 56

Can you add an AI assistant to my store?

Accepted Answer

Yes. The Pro package includes an AI chat assistant trained on your FAQs that answers questions about products, delivery and returns. It says it is an AI and passes complex questions to your team.

Question 57

Which payment gateway should I use?

Accepted Answer

It depends on your country and platform. Common options in the GCC include Tap, HyperPay, PayTabs or the platform's own payments, which support mada, cards and Apple Pay. We compare them with you and set up your choice in your name.

Question 58

Will my products show up on Google?

Accepted Answer

We set up product pages with clear titles, descriptions and schema, and connect your store to Google Merchant Center where it makes sense. That helps your products appear in Google Shopping and search results.

Question 59

Can my store sell to more than one GCC country?

Accepted Answer

Yes. We can set up multiple currencies, shipping zones and languages, so customers in each country see prices and delivery options that make sense to them. Payment methods are checked market by market.

Question 60

When do I need a custom platform instead of WordPress?

Accepted Answer

When you need user logins, dashboards, complex bookings, a member area or deep integrations with your systems. If a standard site can do the job, we will tell you, because it costs less to run.

Question 61

What technology do you use for custom builds?

Accepted Answer

We build custom platforms with Next.js and React, and use Astro for very fast content sites. These are modern, widely used frameworks, so any capable developer can continue the work later.

Question 62

How long does a custom web app take?

Accepted Answer

Custom builds typically take 6 to 12 weeks, depending on the features. We release working parts on the live preview as we go, so you test real screens long before launch.

Question 63

Can you build a customer portal or booking system?

Accepted Answer

Yes. We build portals where customers log in to see bookings, orders, documents or invoices, connected to your existing systems. Scope and price are agreed after a scoping call.

Question 64

Can you connect my website to our CRM or ERP?

Accepted Answer

Yes. We connect sites and platforms to business systems such as HubSpot, Zoho and Odoo, either directly or through tools like n8n and Make. Leads and orders then flow in without manual entry.

Questions, answered plainly.

Questions we are asked most